Terms and conditions

Thank you for allowing us to serve you. We consider it our mission to earn your confidence with each new order, and to make sure that every cigar we ship reaches you in the same flawless condition and perfect freshness as when it left our humidor. Each box of cigars is sealed airproof in plastic prior to shipping. This ensures perfect conservation of the humidity your cigars.  

Validity

These terms and conditions are valid for all offers submitted in our webshop and for all orders placed there, as well as for all offers made by us and orders accepted by us through other channels of communication, be it in writing or verbally. The mere viewing of this website is not binding and does not constitute a legal relationship.

Orders

Don Cigarro GmbH (herinafter called Don Cigarro) at any time has the right to insist on payment in advance or cash on delivery or to refuse an order. If a product is not in stock at the foreseen delivery date, we shall inform you immediately. As a customer, you agree to our terms and conditions and, by doing so you also confirm to be of legal age according to the law of your country. We do not accept liability for incorrect deliveries due to transmission errors. Any terms or conditions set by the customer which are deviating from the ones set forth herein are not valid if they have not been accepted by us expressly and in writing.

Prices

Orders placed within Switzerland are accepted only if placed in Swiss Francs (CHF). Prices for cigar boxes containing 20 cigars or more include a discount of 7.5% on official box prices. Swiss Francs prices include 8% VAT. All prices either in Swiss Francs or in Euros are subject to changes without prior notice.

Delivery

Within Switzerland and Liechtenstein shipping costs for parcels up to 2 kg are CHF 8.95 up to a order value of CHF 300. Orders with a value over CHF 300 are shipped free of charge. For express delivery a charge of CHF 20 per parcel applies, regardless of the value of goods. For parcels over 2 kg, weight surcharges apply:

Over 2 kg CHF 3
Over 10 kg CHF 10
Over 20 kg CHF 15
 
Shipping charges for international shipments are according to the table below. These rates are for the "Priority service" of "Swiss Post" (delivery time 4-8 days). Please note that we DO NOT ship cigars and lighters abroad.

Region Up to 2 kg CHF Over 2 kg  CHF  Over 10 kg CHF Over 20 kg CHF
Within Europe 45 60 85 105
Outside of Europe 55 80 145 195
Asia and Asia Pacific 65 125 235 335

Payment

Registered customers residing in Switzerland have the choice of paying by invoice (open account) within 10 days of date of invoice. For first-time customers payment must be by credit card, postcard or in advance. We accept Visa, MasterCard, American Express, Maestro (EC) and Post Finance Card Direct. If your choice is “payment in advance”, we will send you an invoice with deposit slip upon receipt of your order.Delivery timeThe delivery time within Switzerland is usually 2 working days. In the case of a delay you will be informed immediately. A delay of delivery does not automatically costitute a right to cancel the order.

Exchange and return policy

If the customer does not want to keep the ordered product(s), it can be returned within 10 days from the date of invoice in perfect condition and in its original unopened packing, by registered mail. For quality and hygiene reasons cigars may not be returned. The only exception is for cigars that are classified by us as unsmokable because of poor draw. In this case, please contact us by phone or e-mail before returning the cigars. We shall then give you a return number. Without a return number, no returns will be accepted. Claims for damages because of false images, text, prices, late or defective delivery are ruled out.

Jurisdiction and applicable law

All orders and deliveries within Switzerland and abroad, as well as any resulting litigation, are subject exclusively to Swiss law. The exclusive jurisdiction is the city of Zurich (districts 7 and 8).