Terms and conditions

1. Validity

These terms and conditions are valid for all offers submitted in our webshop and for all orders placed there, as well as for all offers made by us and orders accepted by us through other channels of communication, be it in writing or verbally. The mere viewing of this website is not binding and does not constitute a legal relationship.

2. Registraion

Registration may only be carried out by persons over the age of 18 years. When registering, the official name and official residencial address of the customer must be specified. The delivery address is freely selectable within Switzerland and the Principality of Liechtenstein.

3. Orders

Don Cigarro has the right at any time to insist on prepayment or cash on delivery or to refuse an order. Should a product not be available in the scheduled delivery time, we will inform you upon receipt of your order. As orderer you accept our terms and conditions and confirm that you are of age. We assume no liability for incorrect deliveries due to transmission errors. Deviating terms and conditions of the customer are not valid if they have not been expressly accepted by us in writing. Benefits and dangers of the purchased items are transferred to the buyer at time of his acceptance of the goods.

4. Prices

Prices in our webshop include 7.7% VAT. Prices are subject to changes without prior notice.

5. Delivery

Shipping costs for parcels up to 2 kg are CHF 8.95 up to a order value of CHF 300. Orders with a value over CHF 300 are shipped free of charge. For express delivery a charge of CHF 20 per parcel applies, regardless of the value of goods. For parcels weighing over 10 kg weight surcharges apply:

Over 10 kg CHF 10
Over 20 kg CHF 15

Delivery time is usually 2 working days. In the case of a delay you will be informed upon receipt of your order. A delay of delivery does not automatically costitute a right to cancel the order. We deliver only within Switzerland and Liechtenstein. We do not deliver abroad.

6. Payment

Registered customers have the choice of paying by invoice within 10 days of date of invoice. For first-time customers payment must be by credit card, postfinance card, TWINT or in advance. We accept Visa, MasterCard, American Express. If your choice is “payment in advance”, we shall send you an invoice with deposit slip upon receipt of your order. After execution of the first order with card-payment, we can, after a routine credit check, also ship against invoice.

7. Exchange and return policy

If the customer does not want to keep the ordered product(s), it can be returned within 10 days from the date of invoice in perfect condition and in its original unopened packing, by registered mail. Claims for damages because of false images, text, prices, late or defective delivery are ruled out.

8. Privacy policy

We use your data exclusively for processing of your order. All customer data is stored and processed by us in compliance with the applicable regulations. Klick here to read the section covering our privacy policy.

9. Jurisdiction and applicable law

All orders and deliveries, as well as any resulting litigation, are subject exclusively to Swiss law. The exclusive jurisdiction is the city of Zurich.